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Warranty Information

NON-AUTHORIZED RESELLERS / COUNTERFEIT RESELLERS

Be aware of NON-AUTHORIZED parties selling COUNTERFEIT HAI® Beauty Concepts on Amazon and eBay. We are alerting our valued customers, retailers and distributors that we are aware of this issue and actively working to resolve it. Please note that HAI® Beauty Concepts will NOT honor our 60 Day Money Back Guarantee for any products sold on Amazon by Non-Authorized Retailers. The ONLY authorized seller who is selling authentic HAI® Beauty Concepts items is: HAI® Beauty Concepts, Amazzia & CosmoCliq. We recommend that you use caution in buying products from Non-Authorized resellers as some of these products may cause permanent damage to your health.

MANUFACTURER’S WARRANTY


Products purchased from HAI® Beauty Concepts and authorized resellers must register their product within 30 days of purchase. Registered products are covered under their warranty from date of purchase. Accessories and promotional items are NOT covered under the manufacturer’s warranty.

Warranty Limitations.

You must register your styling tool within 30 days of purchase to validate the warranty coverage. The warranty protects against any defects in workmanship or materials, if properly used and cared for. All HAI® Beauty Concept styling tools have been quality inspected before shipping. The warranty is only valid if the product is registered within 30 days of purchase and if the product is purchased from an authorized seller of HAI® products.

THIS WARRANTY DOES NOT COVER:

  • Normal wear and tear including, but not limited to, shorts in the power supply cord or plug.
  • Damage due to misuse and/or abuse including, but not limited to, failing to properly clean and care for the iron. Failing to strictly follow instructions and all safety precautions outlined.
  • Burning/damaging the cord while wrapping it around heated paddles.
  • Using the wrong voltage supply or converters in countries outside of the U.S.
  • Tampering, such as repair or attempted repair by an unauthorized party.
  • Water damage or damage due to submersion in any liquid.

OPERATING INSTRUCTIONS

HAI® Beauty Concepts styling tools are intended for professional use. They are fitted with a polarized plug for North America at 110V (one prong on the plug is wider than the other). As a safety feature, this plug will fit in a polarized outlet one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Certain models are equipped with an automatic dual voltage switch which will adapt to 220V with the appropriate adapter plug. Please check the plug requirements for each foreign country. Also, please check that the styling tool model you have is universal voltage. Using a power converter with a non-dual voltage model will void the warranty.

Always use the appropriate temperature setting for each hair type. If you are unsure, start at the lowest temperature setting, increasing slowly until desired result is reached. When finished, unplug and allow the iron to cool completely before putting away.

PLEASE READ ALL INSTRUCTIONS BEFORE USE:

DANGER: KEEP AWAY FROM WATER

As with most electric appliances, electric parts are electrically live even when the switch is OFF. When using electric appliances, especially when children are present, basic safety precautions should always be followed, including the following:

CAUTION: TO REDUCE THE RISK OF SHOCK OR DEATH BY ELECTRIC SHOCK:

  • ALWAYS unplug the appliance immediately after use.
  • Do not use while bathing. Do not place in or drop into water or other liquids.
  • Do not place or store appliance where it can fall or be pulled into a tub or sink.
  • If an appliance falls into water or other liquids, unplug it immediately. Do not reach into the water or other liquids.

CAUTION: TO REDUCE THE RISK OF BURNS, ELECTROCUTION, FIRE OR INJURY TO PERSONS:


  • An appliance should never be left unattended when plugged in.
  • Close supervision is necessary when this appliance is used by, on or near children or individuals with certain disabilities.
  • Use this appliance only for its intended use.
  • Never operate this appliance if it has a damaged cord or plug, is not working properly, or has been dropped, damaged, or fallen/submerged into water.
  • Keep the cord away from heated surfaces.
  • Do not wrap the cord around the appliance.
  • Never place the iron on a soft fabric surface. Keep any air openings free of lint, etc.
  • Do not place the appliance directly on any unsafe surface while it is hot or plugged in.
  • Do not use outdoors or operate close to where aerosol (spray) products are being used or where oxygen is being administered.
  • Do not use an extension cord with this appliance.
  • This appliance is hot when in use. Do not hold appliance on one spot of hair during use. Do not let bare skin touch heated surfaces.

LIMITS & EXCLUSIONS

The Distributor and Manufacturer disclaim any responsibilities for damage caused to property or persons by the application, use, maintenance or storage of the iron. The Distributor and Manufacturer shall not be liable for incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to the applicable warranty period set forth above. Distributor neither assumes nor authorizes any person to assume for the company any other liability in connection with the sale or use of this product. There are no other warranties, expressed or implied, except as listed above. Some states do not allow limitations on how long a warranty lasts, so the above limitations may not apply.

ELECTRICAL VOLTAGE

HAI® Beauty Concepts styling tools are intended for professional use. They are fitted with a polarized plug for North America at 110V (one prong on the plug is wider than the other). As a safety feature, this plug will fit in a polarized outlet one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Certain models are equipped with an automatic dual voltage switch which will adapt to 220V with the appropriate adapter plug. Please check the plug requirements for each foreign country. Also, please check that the styling tool model you have is universal voltage. Using a power converter with a non-dual voltage model will void the warranty.


PRODUCT CARE TIPS & BEST PRACTICES

Always use the appropriate temperature setting for each hair type. If you are unsure, start at the lowest temperature setting, increasing slowly until desired result is reached. When finished, unplug and allow the iron to cool completely before putting away.

  • Never wrap the cord around the appliance.
  • It is important to periodically clean any residue from the product. To clean, make sure the appliance is unplugged and cool to the touch. Clean the appliance with a soft dry cloth.
  • Like any fine electronic appliance, treat it gently.
  • Avoid dropping the appliance and untangle the cord when it is twisted.

Click here to register your HAI® Beauty Concepts styling tool now


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