All HAI® Beauty Concepts styling tools are created to the highest professional standards and are thoroughly checked before they are packaged. We will gladly accept the return of products that are under warranty and failed through manufacturer defect. Products purchased from HAI® Beauty Concepts website (haibeautyconcepts.com) may be returned if postmarked within 60 days for a complete refund. Products must be returned in like-new condition with all packaging, inserts and receipts. To begin the return process, please click the link below. Products purchased from resellers may be returned to the point of purchased, but are subject to the return policy of the seller. *PLEASE NOTE: IF YOUR PRODUCT IS VISIBLY DAMAGED THE WARRANTY CLAIM WILL NOT BE PROCESSED.
*All promotional items and accessories are non-refundable, unless through manufacturer defect.
Return Request Links:
- Products purchased from HAI® Beauty Concepts - haibeautyconcepts.com
- Products purchased from Amazon.com
- Products purchased from other resellers - please check with the reseller
NON-AUTHORIZED RESELLERS / COUNTERFEIT RESELLERS
Be aware of NON-AUTHORIZED parties selling COUNTERFEIT HAI® Beauty Concepts on Amazon and eBay. We are alerting our valued customers, retailers and distributors that we are aware of this issue and actively working to resolve it. Please note that HAI® Beauty Concepts will NOT honor our 60 Day Money Back Guarantee for any products sold on Amazon or eBay by Non-Authorized Retailers. The ONLY authorized seller who is selling authentic HAI® Beauty Concepts items is: HAI® Beauty Concepts, Amazzia & CosmoCliq. We recommend that you use caution in buying products from Non-Authorized resellers as some of these products may cause permanent damage to your health.
*Warranties are activated by completing the registration form online and is a requirement to complete a return:
STEP 1 – FILL OUT THE INITIAL RETURN AUTHORIZATION FORM
*Please complete the initial return authorization form in its entirety and press the submit button. ALL FIELDS ARE REQUIRED TO SUBMIT THE FORM.
If the product you are returning is not listed in the pull-down menu, then it is no longer under warranty.
STEP 2 – CUSTOMER SERVICE WILL EMAIL A RETURN AUTHORIZATION NUMBER TO YOU UPON RECEIPT OF YOUR INITIAL RETURN AUTHORIZATION FORM – You will need a return authorization number for replacement processing
*If you have any concerns/questions before receiving the authorization number, please CALL CUSTOMER SERVICE at 877-212-8700
*Please follow these steps after receiving the authorization number:
- Print and enclose a copy of the return form with the return package
- There is a one-time $25.00 payment to cover return shipping and handling:
Place your styling tool well-wrapped into a secure package or original box if you have it. In the package you will need to include:
- The completed Return Authorization Form
- Write the return authorization # and your name and address clearly on the outside of the package.
ATTN: Customer Service
Beauty Concepts Group, LLC
6911 Bickmore Ave, Suite 100
Chino, CA 91708
*WE ALWAYS AIM TO HANDLE YOUR RETURN WITHIN 2 WORKING DAYS OF RECEIPT BUT IF YOU NEED ANY FURTHER INFORMATION PLEASE CALL 877-212-8700.