All HAI® Beauty Concepts styling tools are created to the highest professional standards and are thoroughly checked before they are packaged and sent out. But if, for any reason, you need to return your styling tool or any other HAI® Beauty Concept’s product, we'll make sure the process is as simple and speedy as possible. For all return information, please see links below.
Return Request Links:
- Products purchased from www.haibeautyconcepts.com – click HERE * Products purchased from HAI® Beauty Concepts website (haibeautyconcepts.com) may be returned if postmarked within 30 days for a complete refund.
- Products purchased from other resellers - please check with the reseller.
- Product purchased from other resellers and returning because of MANUFACTURER DEFECT only – click HERE
* There is a one-time $15.00 payment (paid by purchaser) to cover shipping & handling in the United States for all returns. We always aim to handle your return within 2 business days. We will notify you of any delays.
**There is a $55 payment (paid by purchaser) to cover shipping & handling in Canada for all returns. If located in Canada, you do not need to return the product for inspection if you can provide proof of the product vie image and/or video.
NON-AUTHORIZED RESELLERS / COUNTERFEIT RESELLERS
Be aware of NON-AUTHORIZED parties selling COUNTERFEIT HAI® Beauty Concepts on Amazon and eBay. We are alerting our valued customers, retailers and distributors that we are aware of this issue and actively working to resolve it. Please note that HAI® Beauty Concepts will NOT honor our 30 Day Money Back Guarantee for any products sold on Amazon or eBay by Non-Authorized Retailers. The ONLY authorized seller who is selling authentic HAI® Beauty Concepts items is: HAI® Beauty Concepts Amazon Store. We recommend that you use caution in buying products from Non-Authorized resellers as some of these products may cause permanent damage to your health.
TERMS & AGREEMENT
We will gladly accept the return of products that are under warranty and failed through manufacturer defect. Products purchased from HAI® Beauty Concepts website (haibeautyconcepts.com) may be returned if postmarked within 30 days for a complete refund. Products must be returned in like-new condition with all packaging, inserts and receipts. To begin the return process, please accept “I agree” before submitting your inquiry. Products purchased from resellers may be returned to the point of purchased, but are subject to the return policy of the seller. *PLEASE NOTE: IF YOUR PRODUCT IS VISIBLY DAMAGED THE WARRANTY CLAIM WILL NOT BE PROCESSED. **All promotional items and accessories are non-refundable, unless through manufacturer defect.